Identify, measure and address performance gaps in the hospital or doctor's office.
This Patient Satisfaction Survey Template helps medical professionals to instantly determine the grade of patient satisfaction.Download template
This Patient Satisfaction Questionnaire can be implemented by medical secretaries or clinic workers to assess patient satisfaction.Download template
Conducting a patient feedback survey is a substantial tool to collect patient feedback regarding your services and medical treatment. This ensures a smooth and satisfactory experience for your patients and secures your status as a top health care provider.
Conducting an ideal Patient Survey can be demanding. These three steps will help you to cover all areas:
Try to be as precise possible when asking questions and make sure to utilize simple language to avoid confusion. The patient survey should help you gain insight into the patients' experience without taking too long and being too complicated.
Make sure to ask questions in a friendly and courteous way, without sounding intrusive. The patient survey is a substantial part of a patients' experience, so it is recommended to show your appreciation for the patients' time and personal insight. It is recommended to include a free text field in the survey to make space for a personal remark or recommendation. On top of that, using available technologies will speed up the process and ensure a comfortable and smooth experience for the patient.
It is advisable to cover all areas of a patients' experience (making the appointment, checking-in, waiting, examination etc. Make sure to analyze all steps of a patients' visit to your clinic and make a plan of the different stages, which you should interview your patient about.
Patient surveys often ask similar questions over and over again in order to determine patient satisfaction and to be able to compare the data more easily:
With Lumiform's mobile app, you can easily conduct any quality and safety check, report issues and assign corrective actions quickly to team members. Easy communication with all team members and third parties allows you to improve internal processes and solve issues up to four times faster.