Identify, measure and address performance gaps in the hospital or doctor's office.
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Conducting a patient feedback survey is a substantial tool to collect patient feedback regarding your services and medical treatment. This ensures a smooth and satisfactory experience for your patients and secures your status as a top health care provider.
Good quality medical care and services should always be at the best level. Much more important is the quality of service.This should be specifically geared to the needs of your patients. Just like with SOAP note documentation, a patient survey only makes sense if it is carried out in a standardised and continuous manner.
Conducting an ideal Patient Survey can be demanding. These three steps will help you to cover all areas:
Try to be as precise possible when asking questions and make sure to utilize simple language to avoid confusion. The patient survey should help you gain insight into the patients' experience without taking too long and being too complicated.
Make sure to ask questions in a friendly and courteous way, without sounding intrusive. The patient survey is a substantial part of a patients' experience, so it is recommended to show your appreciation for the patients' time and personal insight. It is recommended to include a free text field in the survey to make space for a personal remark or recommendation. On top of that, using available technologies will speed up the process and ensure a comfortable and smooth experience for the patient.
It is advisable to cover all areas of a patients' experience (making the appointment, checking-in, waiting, examination etc. Make sure to analyze all steps of a patients' visit to your clinic and make a plan of the different stages, which you should interview your patient about.
Patient surveys often ask similar questions over and over again in order to determine patient satisfaction and to be able to compare the data more easily:
With a digital checklist for patient surveys, you can easily conduct service quality surveys via tablet or smartphone. - Online or offline. Using the desktop software, you can create standardised questionnaires for the patient survey and then evaluate the collected data.
The clean and transparent documentation helps you to reliably record all information and to evaluate it without spending a lot of time. Thanks to the automatically generated final report, you can recognise trends and weaknesses in your quality and immediately implement corrective measures. Constantly increase your service quality and benefit from further advantages: