Patient satisfaction survey template

This survey provides insights into multiple dimensions of patient experience—from provider communication and thoroughness to accessibility and financial concerns. You’ll learn specifically where patients feel valued or neglected, which aspects of care need improvement, and how your facility compares across different service areas. These insights help prioritize quality improvement efforts where they’ll have the greatest impact.

Offer multiple completion options to increase participation. Provide the survey immediately after appointments via tablet or paper form when experiences are fresh. Follow up with email or text links for those who prefer responding later. Consider offering small incentives like entry into a gift card drawing. Always explain how feedback directly improves care quality to motivate participation.

Maintain the core questions for benchmarking purposes, but add facility-specific questions addressing your unique services or recent changes. Consider adding department-specific sections if patients interact with multiple areas. Adjust language to match your patient population’s literacy level and include translations for non-English speakers if needed.