Incident Management Audit Checklist Template - Free PDF

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Incident management audit checklist template

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Use this template with Lumiform

Customize this template or build your own
Fill out templates via mobile app
Get reports and analyse your data

Prices start from ░░░ per month

Book a demo

Learn more

Your incident management audit checklist template is a comprehensive tool for evaluating the effectiveness of your organization’s incident response procedures. It provides a structured framework to assess every aspect of your incident management system—from initial detection and reporting to resolution and post-incident analysis.

According to a recent study, organizations that conduct regular incident management audits experience 42% fewer compliance issues and reduce resolution times by up to 30%. This template helps you identify critical gaps in your incident response framework before they lead to costly delays or regulatory penalties. When a major system outage occurs, you’ll know exactly which protocols to follow and can demonstrate to stakeholders that your incident management processes meet industry standards.

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Preview of the template

Page 1

Incident Identification and Logging

Are all incidents logged and tracked in a central system?

Are there clear definitions and criteria for different incident severity levels?

Are incident start times and resolution times accurately recorded?

Are there consistent methods for prioritizing incidents based on business impact?

Incident Response and Resolution

Are there documented incident response procedures?

Are the right teams and resources engaged for incident resolution?

Are Root Cause Analysis (RCA) performed for major incidents?

Are lessons learned documented and shared to prevent recurrence?

Are there Service Level Agreements (SLAs) for incident response and resolution?

Incident Communication and Reporting

Are there defined communication procedures for incident updates?

Are incident status updates communicated to relevant stakeholders?

Are there periodic incident management reports for management review?

Are major incident reports and post-mortems shared with the organization?

Incident Management Metrics and KPIs

Are key metrics defined and monitored for incident management?

Are incident management metrics reviewed and analyzed regularly?

Are incident management KPIs aligned with business objectives?

Are incident management metrics used to drive continuous improvement?

Incident Management Tool and Process

Is there a dedicated incident management tool in use?

Are the incident management tool and processes integrated with other systems?

Are the incident management procedures and policies documented and accessible?

Are the incident management tool and processes periodically reviewed and updated?

Frequently asked questions

What information should I collect during an incident management audit?

An effective incident management audit requires examining incident logs, response times, resolution documentation, and communication records. Focus on gathering data about incident categorization accuracy, escalation procedures, and whether teams followed established protocols. Look for patterns in recurring incidents that might indicate underlying systemic issues.

What are the most common gaps found during incident management audits?

The most common gaps include inconsistent incident documentation, unclear escalation procedures, and insufficient root cause analysis. Many organizations also struggle with inadequate training for front-line responders, poor communication during incidents, and failure to update response plans based on lessons learned.

How do I measure the effectiveness of our incident management process?

Measure effectiveness through key metrics like mean time to detect, respond, and resolve incidents. Track incident recurrence rates to assess how well root causes are being addressed. The checklist helps you evaluate whether your metrics align with industry standards and if you’re collecting the right data points.

This template, developed by Lumiform employees, serves as a starting point for businesses using the Lumiform platform and is intended as a hypothetical example only. It does not replace professional advice. Companies should consult qualified professionals to assess the suitability and legality of using this template in their specific workplace or jurisdiction. Lumiform is not liable for any errors or omissions in this template or for any actions taken based on its content.