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ITIL change request template

ITIL change request template

Use this change request template to manage IT changes. It guides you through documenting, assessing risks, and coordinating approvals.

Use this template
or download pdf
ITIL change request template

Use this change request template to manage IT changes. It guides you through documenting, assessing risks, and coordinating approvals.

Use this template
or download pdf

About the ITIL change request template

When it comes to IT service management, it’s critical to handle change requests efficiently for smooth operations. This ITIL change request template helps you and your team manage these changes systematically so that every detail is captured and assessed.

ITIL, or Information Technology Infrastructure Library, provides a comprehensive framework for managing IT services and aligning them with business needs. This template draws from the ITIL principles, giving you a structured format to document, assess, and approve change requests.

A step-by-step guide to using the ITIL change request template

Here’s how you can get started:

  1. Set up the template in the app. Begin by accessing the ITIL change request template within the Lumiform app. This editable template allows you to customize fields based on your organization’s needs, ensuring that you capture all relevant information.
  2. Document the change request detail.: Fill in the essential details, including the change title, description, and type. Be precise in outlining the change’s scope and objectives. This step is crucial for aligning the change with ITIL best practices, which emphasize thorough documentation and analysis.
  3. Conduct a risk and impact assessment. Use the template to evaluate potential risks and the business impact of the proposed change. This assessment allows your team to anticipate challenges and develop mitigation strategies.
  4. Assign roles and responsibilities. Clearly define who is responsible for each part of the change process. Role assignment ensures accountability and smooth coordination among team members, facilitating effective action management and tracking.
  5. Monitor and analyze the outcome. Once implemented, use the app to track the change’s progress and gather data on its effectiveness. Analyze this information to identify areas for improvement, leveraging Lumiform’s analytics features to improve future change management processes.

When to use the ITIL change request template

The ITIL change request template is a powerful tool for managing changes in IT service environments. Use this template when implementing changes that could affect service delivery, such as software updates, infrastructure modifications, or process improvements. It’s especially relevant when you need an organized approach to evaluating risks and impacts since it also reduces disruption to operations.

You can rely on this template as well during periods of organizational change, where managing multiple requests efficiently is crucial. With the ITIL change request template, you enhance your ability to maintain service quality and make changes that fit well with business objectives, ultimately supporting a smooth transition.

Download Lumiform’s ITIL change request template today

Improve your change management process with this customizable form. Experience smoother coordination and enhanced efficiency as you tackle change requests. The template offers structured sections for risk assessment, role assignments, and progress tracking, empowering your team to handle changes confidently.

Related categories

  • Operational excellence templates
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  • Templates for business processes
Preview of the template
Page 1
Change Request Details
Change Request ID
Change Request Title
Change Request Description
Change Request Type
Change Request Priority
Requested Implemention Date
Affected Services
List of Affected Services
Business Impact Assessment
Risk Assessment
Change Plan
Detailed Change Plan
Backout Plan
Communication Plan
Approvals
Change Manager Approval
CAB Approval
Approver Comments
This template was downloaded 1 time

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Topic guides

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How to evaluate compliance measures6 steps to guide employees through organizational changeSuccessful change management in your businessThe three top change management models you should know

Frequently asked questions

How is an ITIL change request different from other change management processes?

An ITIL change request follows a structured framework designed to align IT services with business needs. Unlike other processes, ITIL emphasizes detailed documentation, risk assessment, and the involvement of a Change Advisory Board (CAB) to evaluate and approve changes. This approach minimizes disruptions and maintains service quality.

What are common challenges in implementing ITIL change requests?

Common challenges include resistance to change, lack of communication, and insufficient documentation. Teams may struggle with aligning changes to business objectives or managing the approval process efficiently. To address these challenges, you’ll need clear procedures, training, and tools for smoother transitions.

How can I effectively communicate ITIL change requests to stakeholders?

Use clear and concise language, focusing on the change’s benefits and potential impacts. You can leverage Lumiform to improve communication, ensuring all stakeholders receive timely updates and relevant information. This approach fosters transparency and helps build trust, making it easier to gain approval and support for the change.


This template, developed by Lumiform employees, serves as a starting point for businesses using the Lumiform platform and is intended as a hypothetical example only. It does not replace professional advice. Companies should consult qualified professionals to assess the suitability and legality of using this template in their specific workplace or jurisdiction. Lumiform is not liable for any errors or omissions in this template or for any actions taken based on its content.
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