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Mystery Shopper Online: Software y App de evaluación

Evalúa la satisfacción de tus clientes utilizando el famoso método de Mystery Shopper (Comprador Misterioso) de manera sencilla, sistemática y 100% digital.
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Versiones de prueba lanzadas en los últimos 30 días

Empresas líderes de todos los sectores confían en Lumiform

Beneficios clave

Facilite a los compradores misteriosos a tomar notas y fotos para la generación automática de una evaluación detallada y objetiva. Al realizar compras misteriosas estandarizadas, mantienes el control sobre el proceso y aseguras que todo salga según lo planeado. Cuando existan retrasos, se te notificarán automáticamente través de la app y software.

Nuestros análisis automáticos te mostrarán todos los resultados de la evaluación de manera clara. Puedes personalizar los datos del informe para que refleje la información más relevante para tu empresa, incluyendo imágenes, problemas, resoluciones o anotaciones. Además, puedes compartirlo con otras personas directamente desde la aplicación.

La herramienta para crear formularios te permite adaptar cada una de las listas o plantillas a tus necesidades y a los requisitos legales de la industria a la que pertenece tu empresa. Al mismo tiempo, te aseguras de que todos los datos de las evaluaciones están siempre actualizados y protegidos en la nube.

Características principales
1. Crea formularios personalizados en pocos minutos

Elige entre más de 12.000 plantillas listas para usar, o crea tus propios y potentes formularios en un instante.

Realice inspecciones de forma eficiente a través de la intuitiva aplicación de inspección Lumiform. Esté donde esté, en línea o fuera de línea.

Formula observaciones, asigna acciones correctivas directamente a tus colegas y haz seguimiento de todo el proceso de resolución de problemas.

Comparta sus informes de inspección generados automáticamente directamente con todas las partes interesadas mientras analiza a fondo todos los datos.

Trabaja en colaboración en las acciones mientras registras las operaciones.

Programa y asigna las inspecciones para que se realicen de forma fiable y a tiempo.

Las notificaciones push, los correos electrónicos o los SMS recuerdan a tu equipo las inspecciones que hay que hacer.

Añade comentarios de texto y fotos durante una inspección.

Utiliza lógicas para guiar a tu equipo a través de cada inspección de forma estandarizada.

Personaliza tus informes para que se ajusten exactamente a tus necesidades.

Activa y asigna acciones automáticamente en función de la respuesta de un inspector.

Implica a socios externos en la resolución de la acción sin coste adicional.

Conecte Lumiform vía API a sus sistemas existentes.

Use a mystery shopping app for your surveys

A mystery shopping app is a digital tool used by mystery shoppers to observe and collect information discreetly. This app solution is used by various industries such as retail, hotels and restaurants to test the quality of services.

For this purpose, previously trained persons act as customers. They record their observations and assessments during mystery shopping in the app. In this way, process gaps and opportunities for improvement are identified and compliance with regulations is evaluated.

Advantages of a Mystery Shopping App

Secret is the keyword for Mystery Shopping. The employees in the shop, restaurant or something like this should never know that the customer is a mystery shopper. This is easier to achieve with mystery shopping software.

1. Note impressions and observations immediately

Originally, a questionnaire was filled out by the respective mystery shopper only after his test visit. A procedure which can lead to loss of information. With the mystery shopper app on the smartphone, the test shopper can immediately note down first impressions and evaluations without being noticed. This way, companies receive more usable information.

2. Reworking no longer necessary

A digital solution has the advantage that the collected information has to be transferred to an excel sheet after the test is finished; for example, the notes from the paper. The evaluations of the service are immediately available with an app and can be viewed by all participants.

3. Exchange information immediately

The mystery shopper app is designed in such a way that after the test is completed, a report is automatically generated for the client from the digital questionnaire. In this report, all information about the mystery shopping application is prepared in a comprehensible way. This report can be shared immediately with the person responsible and the client.

Better monitor service quality with mystery shopping app

A mystery shopping app offers the possibility to carry out digital analyses immediately. The results of all test purchases are clearly displayed in the analysis dashboard. This gives those responsible full transparency of all processes on site.

All collected data can be filtered according to various aspects such as location, mystery shopper, test type and so on. This makes it easier to identify the areas that need attention and to continuously improve the quality process. The analysis function also makes it possible to track the effect and success of measures. In this way, services can be continuously optimised.

Functions of the Mystery Shopping App from Lumiform

Individual digital forms

The flexible form construction kit makes it possible to create new individual checklists at any time and to adapt them again and again.

First class customer service

Lumiform’s excellent 24/5 support will reliably answer all your questions about the app when you need assistance using the tool.

Scheduling and notifications

The Lumiform Mystery Shopper App ensures that the schedule is kept. All employees receive notifications about the procedure and due dates. Managers automatically receive notifications when assignments are overdue and problems have occurred.

Time-defined work steps

Keep an eye on your schedule and use the information to identify opportunities to increase your efficiency.

Faster identification and resolution of problems

The data you collect from inspections is collected under the Analysis Tab. Here you can access all data and view your performance reports broken down by time, location and department. This helps you quickly identify causes and problems so you can fix them as quickly as possible.

Track inspections in facilities over time

Monitor your team’s inspection performance and identify opportunities to improve the process and efficiency of your operations.

Integrations

Connect Lumiform’s mystery shopper software to enterprise software systems.

Time-defined targets

Keep an eye on what’s happening and identify insights from the information gained to increase your efficiency.

FAQ

What is a mystery shopper?

A mystery shopper is an individual hired to pose as a regular customer in retail stores, restaurants, or other businesses to evaluate the quality of customer service, product availability, and overall customer experience without the staff’s knowledge.

What is a mystery shopping app?

A mystery shopping app is a mobile application used by mystery shoppers to receive assignments, guide their shopping experience, submit evaluations, and sometimes capture evidence like photos or receipts directly from their smartphones.

Why use a mystery shopping software?

Using mystery shopping software streamlines the process of organizing, executing, and analyzing mystery shopping campaigns. It offers your business real-time insights into customer service, compliance with standards, and operational efficiency, enhancing decision-making and customer satisfaction.

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