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Quality Objectives

Use digital checklists to implement the defined quality objectives in your company successfully.

Go paperless, conduct inspections easily and solve issues quicker with your teammates.

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Quality Objectives Checklist

Use Lumiform's Checklist to formulate and design Quality Objectives for your business. The targets should be frequently checked and reassessed.

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A3 Report

Using a checklist for the A3 report makes it easier to gather the desired information, analyze the problem and plan the solution.

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Gap Analysis ISO 9001 Checklist

This checklist will assist you to prepare for certification according to DIN EN ISO 9001:2015.

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8D Report Template

An 8D report template is used to document an understandable root-cause inspection based on the 8 Disciplines of Problem-Solving.

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What are quality objectives?

The term: quality objectives refers to the business objectives for the value and performance of products and services that ensure compliance with the company's quality policy. Managers, supervisors or other responsible persons usually set these goals. The quality objectives as well as the quality policy are standard requirements of the quality objectives ISO 9001.

Failure by a company to set quality targets or to meet them can lead to inferior products and services, inefficient processes and communication problems between employees.

This article deals with the following topics:

1. Optimal examples of quality objectives:

2. What to do if quality goals are not reached

3. The mobile application for tracking quality objectives

Optimal examples for quality objectives:

Planning is the key. All quality objectives must be precisely defined and measurable in some form. Otherwise, it is not possible to check the achievement of objectives. Spongy quality goals are a taboo. In order for concrete measures to be introduced, sub-goals must be worked out. This simplifies the respective competence and responsibility of the employees. The right communication is indispensable in addition to the definition of the quality goals. Employees and managers should always be up to date and exchange information about measures introduced and quality goals achieved.

Depending on the industry, company, product or service, quality lines are defined very differently. Some general examples are:

  • Total sales up 10% from Q1 to Q2

  • Reduce failed customer decisions by 20% by the end of the month

  • Ensure 100% availability of the product for all stores

  • Customers should not wait longer than 5 minutes for operation

  • Train at least 3 persons for each task in the process

What to do if quality targets are not reached ?

Every team will occasionally fail to achieve its quality goals. If this happens, it is important to know what can be done to prevent this from happening in the future. Here are some tips that teams can follow to improve their chances of achieving all their quality objectives:

  1. Documenting dataIt should be ensured that complete documentation is carried out, as this will prove useful later. It will help to identify what went wrong and make the appropriate adjustments. Documentation should be thorough, and details such as the personnel, data, figures, incidents and other important information are recorded.

  2. Evaluate resources against the quality objective
    Sometimes the failure to meet the quality target is only an indication that a set goal cannot be achieved. Then  the feasibility should be reassessed taking into account the resources provided (personnel, equipment, time frame, materials, etc.). Depending on the results, adjustments can be made by reducing the quality target, providing additional resources or introducing new processes to increase efficiency.

  3. Know the skills of the team
    Many managers and supervisors fail to make use of the individual talents of their team members. Time should be taken to identify the strengths and weaknesses of each team member so that tasks can be distributed effectively and team performance can be fully exploited.

  4. Perform a causal analysis to determine the reason for the failure
    Numerous internal and external factors can contribute to failure. A root cause analysis can help to identify the main cause of failure. Corrective and preventive measures can then be formulated.

  5. Create an A3 report to refine the approach
    The A3 model is a problem-solving technique with the aim of identifying, understanding and solving problems in a business environment. It uses the PDCA (Plan-Do-Check-Act/Adjust) methodology, which is helpful for optimization to ultimately achieve quality goals.

The mobile application for tracking quality objectives

Once the S.M.A.R.T. quality objectives have been established, it is important to ensure that they are clearly communicated to the team. Additional measures, such as internal audits, help to ensure that all steps to achieve the quality objectives are followed. From the formulation of the quality goals to their communication and implementation, everything can be implemented more easily, quickly and efficiently with digital checklists.

Individual digital forms

The flexible form construction kit makes it possible to create new individual checklists at any time and to adapt them again and again.

First class customer service

Lumiform’s excellent 24/5 support will reliably answer all your questions about the app when you need assistance using the tool.

Scheduling and notifications

The Lumiform App ensures that the schedule is kept. All employees receive notifications about the procedure and due dates. Managers automatically receive notifications when assignments are overdue and problems have occurred.

Time-defined work steps

Keep an eye on your schedule and use the information to identify opportunities to increase your efficiency.

Faster identification and resolution of problems

The data you collect from inspections is collected under the Analysis Tab. Here you can access all data and view your performance reports broken down by time, location and department. This helps you quickly identify causes and problems so you can fix them as quickly as possible.

Track inspections in facilities over time

Monitor your team’s inspection performance and identify opportunities to improve the process and efficiency of your operations.


Connect Lumiform’s Software to enterprise software systems.

Time-defined targets

Keep an eye on what’s happening and identify insights from the information gained to increase your efficiency.

Your contact for all questions concerning Quality Objectives

You have questions or would like to schedule a personal demo? We are happy to help you!