ISO 9001 Internal Audit Checklist – Download Free PDF

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ISO 9001 internal audit checklist template

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Use this template with Lumiform

The Lumiform application helps frontline teams uphold internal standards effortlessly.

Customize this template or build your own
Fill out templates via mobile app
Assign and track corrective actions
Get reports and analyse your data

Prices start from ░░░ per month

Book a demo

Learn more

This ISO 9001 internal audit checklist makes complex quality system evaluations into a manageable, step-by-step process. The customizable template focuses on critical areas often scrutinized during audits: product satisfaction and service quality. Unlike generic audit forms, it addresses customer perceptions through direct questions about product quality, repurchase likelihood, and service responsiveness.

Research by Harvard Business School shows that organizations that effectively implement ISO 9001 experience faster growth in employment and sales. This template allows you to collect general information, measure product satisfaction, assess service responsiveness, and capture improvement opportunities. All of these are essential elements for conducting thorough internal audits that drive continuous improvement in your quality management system.

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Preview of the template

Quality Management System

Does the organization have a documented quality management system?

Does the quality management system address the requirements of ISO 9001?

Is the quality management system effectively implemented and maintained?

Are quality objectives established?

Are quality objectives measurable and consistent with the quality policy?

Management Responsibility

Is top management committed to the development and implementation of the quality management system?

Has a quality policy been established and communicated?

Have roles, responsibilities, and authorities been defined and communicated within the organization?

Resource Management

Are resources, including infrastructure and work environment, adequate to achieve quality objectives?

Are personnel with appropriate competence, education, training, skills, and experience identified and provided?

Is the work environment managed to ensure conformity of product?

Product Realization

Are processes for product realization, including planning, customer-related processes, and design and development, established and implemented?

Are purchasing processes, including evaluation of suppliers, established and implemented?

Are production and service provision processes, including identification and traceability, controlled?

Are customer property and product preservation processes established and implemented?

Measurement, Analysis, and Improvement

Are processes for measurement, analysis, and improvement established and implemented?

Are internal audits conducted to verify the effectiveness of the quality management system?

Are corrective and preventive actions taken to address nonconformities?

Is the quality management system continually improved?

Frequently asked questions

How do the product and service satisfaction sections help meet ISO 9001 requirements?

ISO 9001 Clause 9.1.2 specifically requires monitoring customer perceptions regarding how well their needs are being met. During internal audits, the product satisfaction section helps verify quality control effectiveness, while the service satisfaction section evaluates customer experience processes. Together, they provide evidence that your organization is monitoring and measuring these critical aspects of your quality management system.

What should you do with the feedback collected during the process?

Document all improvement suggestions in your internal audit report. Categorize them by department or process area and assign priority levels based on potential impact. Present these findings during management review meetings and develop action plans with clear responsibilities and timelines. Follow up on implementation during subsequent audits to verify effectiveness, completing the Plan-Do-Check-Act cycle required by ISO 9001.

How can you customize this internal audit checklist for your specific industry?

Maintain the core structure to make sure ISO 9001 compliance while adding industry-specific questions about particular product features or service aspects unique to your field. For manufacturing, add questions about production controls. For service industries, expand the service satisfaction section. Your customized checklist should address all applicable ISO 9001 requirements and reflect your organization’s specific quality objectives.

How should you respond to non-conformities identified through the checklist?

Document each non-conformity clearly, identifying the specific requirement not being met. Determine root causes through appropriate analysis techniques. Develop and implement corrective actions that address the root cause, not just symptoms. You can then s deadlines for implementation and follow up to verify effectiveness. Document all actions taken and include this information in your management review to demonstrate your commitment to continuous improvement.

This template, developed by Lumiform employees, serves as a starting point for businesses using the Lumiform platform and is intended as a hypothetical example only. It does not replace professional advice. Companies should consult qualified professionals to assess the suitability and legality of using this template in their specific workplace or jurisdiction. Lumiform is not liable for any errors or omissions in this template or for any actions taken based on its content.