Templates
ISO 9001 procedure template

ISO 9001 procedure template

Collect and analyze customer feedback to maintain ISO 9001 compliance and drive continuous improvement in your quality management system.

Use this template with Lumiform

The Lumiform application helps frontline teams uphold internal standards effortlessly.
  • Customize this template or build your own
  • Fill out templates via mobile app
  • Assign and track corrective actions
  • Get reports and analyse your data
Prices start from ░░░ per month
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Learn more
or Download template as PDF
ISO 9001 procedure template

Collect and analyze customer feedback to maintain ISO 9001 compliance and drive continuous improvement in your quality management system.

Use this template with Lumiform

The Lumiform application helps frontline teams uphold internal standards effortlessly.
  • Customize this template or build your own
  • Fill out templates via mobile app
  • Assign and track corrective actions
  • Get reports and analyse your data
Prices start from ░░░ per month
Book a demo
Learn more
or Download template as PDF

This ISO 9001 customer satisfaction survey template allows you to collect critical feedback while maintaining compliance with quality management standards. We built this template to help you measure customer satisfaction levels across product quality, delivery timeliness, and service quality—all key metrics for ISO 9001 certification.

Research shows that ISO 9001 certified organizations demonstrate greater quality program maturity and work with suppliers of higher quality standards. When you need to implement continuous improvement in your quality management system, this survey provides the structured data collection tool to identify areas of excellence and opportunities for enhancement in your customer experience.

Related categories

Preview of the template
Page 1
General Information
Customer Name
Company
Date
Product and Service Evaluation
How satisfied are you with the quality of our products?
How satisfied are you with the timeliness of our delivery?
How would you rate our customer service?
How likely are you to recommend our company to others?
Improvement Opportunities
What do you like most about our products and services?
What areas do you think we could improve?
Do you have any other feedback or suggestions?

Frequently asked questions

How can this ISO 9001 procedure template help with your quality management system audit?

This survey template provides documented evidence that you’re measuring customer satisfaction, which is a core requirement of ISO 9001. During audits, you can demonstrate your systematic approach to gathering feedback, analyzing results, and implementing improvements based on customer input.

What specific ISO 9001 requirements does this customer satisfaction survey template address?

This template directly addresses clause 9.1.2 of ISO 9001:2015, which requires organizations to monitor customer perceptions of how well their needs and expectations are being fulfilled. The structured format helps you gather quantifiable data on product quality, delivery, and servicee.

How can you increase the response rate for your ISO 9001 customer satisfaction survey?

Keep the survey concise and respect your customers’ time. Consider offering incentives for completion, sending gentle reminders, and explaining how previous feedback led to specific improvements. Personalize your communication when sending the survey to show customers their opinions genuinely matter.

What customizations can you make to this ISO 9001 customer satisfaction template while maintaining compliance?

You can add industry-specific questions, include product or service line differentiation, and adjust the rating scales if needed. The key is maintaining the core elements that address ISO 9001 requirements while making the survey relevant to your specific business context and customer relationships.

This template, developed by Lumiform employees, serves as a starting point for businesses using the Lumiform platform and is intended as a hypothetical example only. It does not replace professional advice. Companies should consult qualified professionals to assess the suitability and legality of using this template in their specific workplace or jurisdiction. Lumiform is not liable for any errors or omissions in this template or for any actions taken based on its content.