Our ISO 9001 quality manual template covers essential customer satisfaction survey questions designed to help you gather actionable feedback in compliance with requirements for customer focus. This template enables you to measure satisfaction with both products and services, identify improvement opportunities, and demonstrate your commitment to customer-centered quality.
When preparing for an ISO audit, you can use this template to show evidence of your customer feedback processes. According to the American Society for Quality (ASQ), quality-related costs can reach 15-20% of sales revenue in many organizations, or even as much as 40%. Using customer feedback from this template to drive improvements can substantially reduce these costs while enhancing satisfaction.