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ISO 9001 quality manual template

ISO 9001 quality manual template

This template helps you gather valuable feedback on your products and services, meeting ISO 9001 quality management requirements.

Use this template with Lumiform

The Lumiform application helps frontline teams uphold internal standards effortlessly.
  • Customize this template or build your own
  • Fill out templates via mobile app
  • Assign and track corrective actions
  • Get reports and analyse your data
Prices start from ░░░ per month
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or Download template as PDF
ISO 9001 quality manual template

This template helps you gather valuable feedback on your products and services, meeting ISO 9001 quality management requirements.

Use this template with Lumiform

The Lumiform application helps frontline teams uphold internal standards effortlessly.
  • Customize this template or build your own
  • Fill out templates via mobile app
  • Assign and track corrective actions
  • Get reports and analyse your data
Prices start from ░░░ per month
Book a demo
Learn more
or Download template as PDF

Our ISO 9001 quality manual template covers essential customer satisfaction survey questions designed to help you gather actionable feedback in compliance with requirements for customer focus. This template enables you to measure satisfaction with both products and services, identify improvement opportunities, and demonstrate your commitment to customer-centered quality.

When preparing for an ISO audit, you can use this template to show evidence of your customer feedback processes. According to the American Society for Quality (ASQ), quality-related costs can reach 15-20% of sales revenue in many organizations, or even as much as 40%. Using customer feedback from this template to drive improvements can substantially reduce these costs while enhancing satisfaction.

Related categories

  • Quality management templates
  • Risk management and compliance templates
  • General templates
  • Manufacturing templates
  • Professional services templates
  • ISO templates
  • Quality assurance templates
Preview of the template
Page 1
General Information
What is your name?
What is your email address?
What is your company name?
Product Satisfaction
How satisfied are you with the quality of our products?
How likely are you to purchase our products again?
Service Satisfaction
How satisfied are you with the responsiveness of our customer service?
How satisfied are you with the knowledge and helpfulness of our staff?
How easy was it to reach a customer service representative?
Improvement Opportunities
What could we do to improve your experience with our products and services?
Do you have any additional feedback or comments?
This template was downloaded 1 time

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Related resources

Access a complete set of resources aimed at maximizing safety, quality, and operational excellence, including detailed guides, related templates, and real-world use cases.

Topic guides

Read in-depth guides covering key topics related to this article.

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Template collections

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Explore all the additional resources we offer to assist you in mastering this topic.

Quality management processWhat is quality management?How to evaluate compliance measuresTo whom is continuous improvement important

Frequently asked questions

How does this ISO 9001 quality manual template help you meet customer satisfaction requirements?

This template helps you meet ISO 9001’s customer satisfaction requirements by providing structured questions to measure satisfaction with products and services, responsiveness, and staff knowledge. The improvement opportunities section allows customers to provide specific feedback that you can use for your continuous improvement processes.

How should you incorporate this customer satisfaction data into your ISO 9001 management review?

You can prepare summary reports showing satisfaction trends. Next, highlight critical feedback requiring action, compare results against quality objectives, and document improvement actions taken. Finally, use the data to inform decisions about resource allocation and process changes.

What are ways to customize this ISO 9001 template for different types of customers or industries?

Customize the template by adjusting product and service questions to reflect your specific offerings, adding industry-specific terminology, and incorporating questions about relevant compliance issues. You can also modify rating scales if needed while maintaining the core structure required for ISO 9001 compliance.


This template, developed by Lumiform employees, serves as a starting point for businesses using the Lumiform platform and is intended as a hypothetical example only. It does not replace professional advice. Companies should consult qualified professionals to assess the suitability and legality of using this template in their specific workplace or jurisdiction. Lumiform is not liable for any errors or omissions in this template or for any actions taken based on its content.
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