Templates
ISO 9001 requirements checklist template

ISO 9001 requirements checklist template

Gather valuable feedback on your products and services in compliance with ISO 9001 quality management requirements.

Use this template with Lumiform

The Lumiform application helps frontline teams uphold internal standards effortlessly.
  • Customize this template or build your own
  • Fill out templates via mobile app
  • Assign and track corrective actions
  • Get reports and analyse your data
Prices start from ░░░ per month
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Learn more
or Download template as PDF
ISO 9001 requirements checklist template

Gather valuable feedback on your products and services in compliance with ISO 9001 quality management requirements.

Use this template with Lumiform

The Lumiform application helps frontline teams uphold internal standards effortlessly.
  • Customize this template or build your own
  • Fill out templates via mobile app
  • Assign and track corrective actions
  • Get reports and analyse your data
Prices start from ░░░ per month
Book a demo
Learn more
or Download template as PDF

This template is designed to help your organization gather essential feedback from clients to meet ISO 9001 requirements. It simplifies the process of collecting customer perceptions, which falls under ISO 9001 clause 9.1.2. Quality managers can use this survey to systematically measure satisfaction levels with products, services, and customer support—data that’s crucial for certification audits.

Harvard Business School research found that companies adopting ISO 9001 standards saw greater increases in employment, payroll, sales, and average annual earnings. This survey template serves as your direct line to customer insights. You can then identify improvement opportunities and demonstrate better compliance with ISO 9001 requirements.

Related categories

Preview of the template
Page 1
General Information
Customer Name
Company
Date
Product and Service Evaluation
How satisfied are you with the quality of our products?
How satisfied are you with the timeliness of our delivery?
How would you rate our customer service?
How likely are you to recommend our company to others?
Improvement Opportunities
What do you like most about our products and services?
What areas do you think we could improve?
Do you have any other feedback or suggestions?

Frequently asked questions

How can you use this customer satisfaction survey to meet ISO 9001 requirements?

This survey aids in compliance with ISO 9001 clause 9.1.2, which requires monitoring customer perceptions. Distribute it regularly to your customers after product delivery or service completion. Collect and analyze responses systematically, documenting both positive feedback and improvement opportunities. You can then present the results during management reviews and internal audits to demonstrate your commitment to understanding customer needs.

What are some ways to increase response rates for your customer satisfaction survey?

Boost response rates by keeping your survey concise. You can then send personalized invitations that explain how you will use feedback to improve their experience. Offer multiple response channels including email, website, and mobile options. You might also consider offering small incentives like discount codes or entry into a prize drawing. Time your survey requests thoughtfully—shortly after service delivery when experiences are fresh.

How should you respond to negative feedback received through your customer satisfaction survey?

Address negative feedback promptly by first acknowledging it internally and determining if immediate corrective action is needed. For serious concerns, contact the customer directly to gather more details and show you’re responsive. Document the issue in your quality management system as a potential nonconformity. Next, conduct root cause analysis to understand underlying issues rather than just symptoms. You would then implement appropriate corrective actions and document them. Finally, follow up with the customer to explain what actions you’ve taken.

This template, developed by Lumiform employees, serves as a starting point for businesses using the Lumiform platform and is intended as a hypothetical example only. It does not replace professional advice. Companies should consult qualified professionals to assess the suitability and legality of using this template in their specific workplace or jurisdiction. Lumiform is not liable for any errors or omissions in this template or for any actions taken based on its content.