This call center quality monitoring form offers a more detailed assessment of employee call interaction with customers. Begin with the evaluation of how the call began, observe the representative’s problem-solving methods, call etiquette, and script compliance. Note other observations and provide recommendations. If, however, you’re looking to document general customer information you can use this free sales call log template. Lumiform templates are fully customizable to suit your QA needs. Secure collected data via Lumiform’s cloud-based storage.