ISO 9001 work instruction template

Customize the template by adjusting product and service satisfaction questions to reflect department-specific offerings and customer touchpoints. Focus on the quality aspects unique to each department while maintaining the ISO 9001 structure. Involve department experts when you adjust the template to ensure questions capture relevant quality indicators for their operations.

This template directly addresses section 9.1.2 of ISO 9001:2015 requiring organizations to monitor customer perceptions. By systematically collecting feedback on product quality and service satisfaction, you gather evidence of customer focus for audits. The improvement opportunities section enables you to document customer-driven quality initiatives, demonstrating your commitment to enhancing customer satisfaction through structured work instructions.

Establish a work instruction process that requires reviewing feedback results in management meetings. Create action items for negative feedback patterns and assign responsibilities for implementation. Afterwards, follow up on improvement actions in future reviews, then measure their impact through future feedback cycles. Document this entire process to demonstrate closed-loop quality management.