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ISO 9001 work instruction template

ISO 9001 work instruction template

Document customer perceptions to drive quality improvements in your ISO 9001 management system.

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The Lumiform application helps frontline teams uphold internal standards effortlessly.
  • Customize this template or build your own
  • Fill out templates via mobile app
  • Assign and track corrective actions
  • Get reports and analyse your data
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ISO 9001 work instruction template

Document customer perceptions to drive quality improvements in your ISO 9001 management system.

Use this template with Lumiform

The Lumiform application helps frontline teams uphold internal standards effortlessly.
  • Customize this template or build your own
  • Fill out templates via mobile app
  • Assign and track corrective actions
  • Get reports and analyse your data
Prices start from ░░░ per month
Book a demo
Learn more
or Download template as PDF

Our ISO 9001 work instruction template helps you document and standardize your quality management processes through structured customer feedback collection. This template is designed for gathering critical insights about product quality and service satisfaction, addressing one of the most common requirements in ISO 9001 implementation: measuring customer perception.

With more than 837,000 organizations already certified in ISO 9001 globally, this template serves as an essential feedback tool for the world’s most recognized quality management system standard. You can use it to identify improvement opportunities directly from customer experiences so your quality processes remain effective.

Related categories

  • Operational excellence templates
  • Quality management templates
  • Risk management and compliance templates
  • General templates
  • Manufacturing templates
  • Professional services templates
  • ISO templates
  • Quality assurance templates
  • Risk assessment templates
Preview of the template
Page 1
General Information
What is your name?
What is your email address?
What is your company name?
Product Satisfaction
How satisfied are you with the quality of our products?
How likely are you to purchase our products again?
Service Satisfaction
How satisfied are you with the responsiveness of our customer service?
How satisfied are you with the knowledge and helpfulness of our staff?
How easy was it to reach a customer service representative?
Improvement Opportunities
What could we do to improve your experience with our products and services?
Do you have any additional feedback or comments?

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Related resources

Access a complete set of resources aimed at maximizing safety, quality, and operational excellence, including detailed guides, related templates, and real-world use cases.

Topic guides

Read in-depth guides covering key topics related to this article.

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Other resources

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Quality management processWhat is process improvement?To whom is continuous improvement important4 strategies for developing a quality management plan

Frequently asked questions

How can you adapt this ISO 9001 work instruction template for different departments?

Customize the template by adjusting product and service satisfaction questions to reflect department-specific offerings and customer touchpoints. Focus on the quality aspects unique to each department while maintaining the ISO 9001 structure. Involve department experts when you adjust the template to ensure questions capture relevant quality indicators for their operations.

How does this template help satisfy ISO 9001 requirements for customer focus?

This template directly addresses section 9.1.2 of ISO 9001:2015 requiring organizations to monitor customer perceptions. By systematically collecting feedback on product quality and service satisfaction, you gather evidence of customer focus for audits. The improvement opportunities section enables you to document customer-driven quality initiatives, demonstrating your commitment to enhancing customer satisfaction through structured work instructions.

What can you do to make sure the feedback collected with this template leads to actual quality improvements?

Establish a work instruction process that requires reviewing feedback results in management meetings. Create action items for negative feedback patterns and assign responsibilities for implementation. Afterwards, follow up on improvement actions in future reviews, then measure their impact through future feedback cycles. Document this entire process to demonstrate closed-loop quality management.


This template, developed by Lumiform employees, serves as a starting point for businesses using the Lumiform platform and is intended as a hypothetical example only. It does not replace professional advice. Companies should consult qualified professionals to assess the suitability and legality of using this template in their specific workplace or jurisdiction. Lumiform is not liable for any errors or omissions in this template or for any actions taken based on its content.
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