Enhance your ISO 9001:2015 compliance efforts with this audit checklist for capturing critical feedback about your products and services. Covering satisfaction metrics based on clause 9.1.2 of the standard, this template breaks down complex requirements into actionable survey questions that generate meaningful data.
Compared to previous versions, ISO 9001:2015 emphasizes setting quality goals that reflect your business strategy and greater leadership involvement. When quality managers face the challenge of demonstrating compliance with customer satisfaction requirements, this survey is a practical tool. You can systematically collect feedback on product quality, delivery timeliness, service excellence, and improvement opportunities to present during internal and external audits.