Templates
ISO 9001:2015 audit checklist template

ISO 9001:2015 audit checklist template

This customer satisfaction survey is aligned with ISO 9001:2015. Gather actionable feedback on product quality, service delivery, and improvement opportunities.

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  • Fill out templates via mobile app
  • Assign and track corrective actions
  • Get reports and analyse your data
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ISO 9001:2015 audit checklist template

This customer satisfaction survey is aligned with ISO 9001:2015. Gather actionable feedback on product quality, service delivery, and improvement opportunities.

Use this template with Lumiform

The Lumiform application helps frontline teams uphold internal standards effortlessly.
  • Customize this template or build your own
  • Fill out templates via mobile app
  • Assign and track corrective actions
  • Get reports and analyse your data
Prices start from ░░░ per month
Book a demo
Learn more
or Download template as PDF

Enhance your ISO 9001:2015 compliance efforts with this audit checklist for capturing critical feedback about your products and services. Covering satisfaction metrics based on clause 9.1.2 of the standard, this template breaks down complex requirements into actionable survey questions that generate meaningful data.

Compared to previous versions, ISO 9001:2015 emphasizes setting quality goals that reflect your business strategy and greater leadership involvement. When quality managers face the challenge of demonstrating compliance with customer satisfaction requirements, this survey is a practical tool. You can systematically collect feedback on product quality, delivery timeliness, service excellence, and improvement opportunities to present during internal and external audits.

Related categories

Preview of the template
Page 1
General Information
Customer Name
Company
Date
Product and Service Evaluation
How satisfied are you with the quality of our products?
How satisfied are you with the timeliness of our delivery?
How would you rate our customer service?
How likely are you to recommend our company to others?
Improvement Opportunities
What do you like most about our products and services?
What areas do you think we could improve?
Do you have any other feedback or suggestions?

Frequently asked questions

What is required for customer satisfaction monitoring under ISO 9001:2015?

ISO 9001:2015 clause 9.1.2 requires organizations to monitor customer perceptions regarding how well their needs and expectations have been fulfilled. You must determine methods for obtaining, monitoring, and reviewing this information. The standard doesn’t prescribe specific methods, but your approach must be systematic, provide actionable data, and the results must be analyzed as part of your management review process.

How do you analyze customer satisfaction data for ISO 9001:2015 audits?

Look through the quantitative responses afterwards to identify trends and calculate satisfaction scores by category. Next, compare results against previous periods to track improvements or declines, and analyze qualitative comments for recurring themes. Document both the analysis process and results, as auditors will want to see not just the data collection but evidence that you’re using insights to drive improvements.

How should you respond to negative feedback received through your ISO 9001 customer satisfaction survey?

Treat negative feedback as an opportunity for improvement. Document each issue, investigate root causes, and develop appropriate corrective actions. Afterwards, follow up with dissatisfied customers when possible to demonstrate responsiveness. During audits, be prepared to show how negative feedback triggered your corrective action process and led to system improvements.

This template, developed by Lumiform employees, serves as a starting point for businesses using the Lumiform platform and is intended as a hypothetical example only. It does not replace professional advice. Companies should consult qualified professionals to assess the suitability and legality of using this template in their specific workplace or jurisdiction. Lumiform is not liable for any errors or omissions in this template or for any actions taken based on its content.