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Non-conformance report template – ISO 9001

Non-conformance report template – ISO 9001

Use this template to document quality issues, track corrective actions, and foster continuous improvement across your operations.

Use this template
or download pdf
Non-conformance report template – ISO 9001

Use this template to document quality issues, track corrective actions, and foster continuous improvement across your operations.

Use this template
or download pdf

About the Non-conformance report template – ISO 9001

When issues happen in your quality management, a well-documented non-conformance report (NCR) is your first step toward resolution and prevention. Designed specifically for ISO 9001 compliance, this non-conformance report template helps you capture essential details—quickly and accurately—whether you’re addressing issues in manufacturing, construction, or any other sector. With this template, you streamline how you document problems, analyze root causes, and plan corrective actions.

A step-by-step guide to using the non-conformance report template – ISO 9001

Using a non-conformance report template is key to documenting and addressing quality issues effectively. Here’s how you can get the most out of this tool:

  1. Customize the template to fit your process. Begin by tailoring the template to match your specific industry needs. Whether you’re in manufacturing or construction, you can adjust sections like root cause analysis or corrective actions directly in the app.
  2. Document incidents promptly and accurately. When a non-conformance occurs, capture the details immediately. Input who detected the issue, what happened, where it happened, and any immediate corrective actions taken. Using digital forms on mobile allows you to include photos or signatures for clarity.
  3. Assign responsibilities and set deadlines. Designate team members to investigate the root cause and execute corrective actions. Be sure to set clear deadlines, so tasks stay on track. Accountability drives resolution, and the built-in action management system simplifies this step.
  4. Track progress and analyze data. Monitor ongoing corrective and preventive actions through the app’s tracking features. This ensures nothing falls through the cracks while providing valuable insights into recurring issues.
  5. Verify and close out the report. Once actions are complete, assess their effectiveness. Document results, mark the issue as resolved, and retain the report for audits or reviews.

When to use the non-conformance report template – ISO 9001

This template is an invaluable tool for addressing deviations from quality standards in an organized way. Use it when identifying issues during audits, resolving complaints, or investigating production errors that impact compliance or customer satisfaction.

This template is particularly helpful for tracking recurring issues and their root causes so your team can implement effective corrective actions. It works well for managing quality concerns across multiple locations, making it easier to maintain consistency.

You’ll find it essential in industries like manufacturing, construction, and logistics. Whether you’re managing a small team or overseeing complex operations, this template helps you resolve non-conformances efficiently and maintain a culture of continuous improvement.

Get started with Lumiform’s non-conformance report template – ISO 9001 today

Resolve quality issues faster with an easy-to-use solution. Lumiform’s template lets you capture incidents clearly, assign actions to the right people, and track progress effortlessly. It boosts accuracy and compliance so you can stay ahead while meeting ISO 9001 standards.

Related categories

  • Quality management templates
  • Risk management and compliance templates
  • Manufacturing templates
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  • Quality assurance templates
Preview of the template
Page 1
Non-Conformance Details
Non-Conformance ID
Date of Occurrence
geolocation!!!
Detected by
Reported by
Non-Conformance Description
Detailed Description of Non-Conformance
Immediate Corrective Action
Immediate Corrective Action Taken
Responsible Person
Completion Date
Root Cause Analysis
Root Cause Identification
Contributing Factors
Corrective Action Plan
Corrective Actions to be Taken
Responsible Person(s)
Target Completion Date
Preventive Action Plan
Preventive Actions to be Taken
Responsible Person(s)
Target Completion Date
Verification and Closure
Effectiveness of Corrective/Preventive Actions
Verified by
Closure Date

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Related resources

Access a complete set of resources aimed at maximizing safety, quality, and operational excellence, including detailed guides, related templates, and real-world use cases.

Topic guides

Read in-depth guides covering key topics related to this article.

Non-conformance explained: A guide for quality teamsQuality audits: A practical, step-by-step guideQuality assurance and quality control: Key differences explained
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Frequently asked questions

What is the purpose of ISO 9001 in managing non-conformances?

ISO 9001 provides a structured framework for identifying, documenting, and addressing non-conformances within an organization. It emphasizes a systematic approach to analyzing root causes and implementing corrective and preventive actions. This process promotes continuous improvement and helps organizations maintain consistent quality standards, boosting customer confidence and operational efficiency.

What is the difference between non-conformance and a corrective action?

A non-conformance identifies a deviation from established standards, policies, or processes, often documenting the issue in detail. A corrective action is the step taken to address that issue and prevent its recurrence. While non-conformance highlights the “what,” corrective action focuses on the “how” to resolve and avoid future problems.

Who should be responsible for signing off on non-conformance reports?

Typically, managers or supervisors directly overseeing the affected process should sign off on non-conformance reports. This ensures accountability and confirms that corrective actions align with company policies. In larger organizations, quality assurance personnel or senior management may also review and approve reports, especially for high-impact issues.


This template, developed by Lumiform employees, serves as a starting point for businesses using the Lumiform platform and is intended as a hypothetical example only. It does not replace professional advice. Companies should consult qualified professionals to assess the suitability and legality of using this template in their specific workplace or jurisdiction. Lumiform is not liable for any errors or omissions in this template or for any actions taken based on its content.
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