Templates
Non-conformance report template – ISO 9001

Non-conformance report template – ISO 9001

Use this template to document quality issues, track corrective actions, and foster continuous improvement across your operations.

Use this template with Lumiform

  • Customize this template or build your own
  • Fill out templates via mobile app
  • Get reports and analyse your data
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or Download template as PDF
Non-conformance report template – ISO 9001

Use this template to document quality issues, track corrective actions, and foster continuous improvement across your operations.

Use this template with Lumiform

  • Customize this template or build your own
  • Fill out templates via mobile app
  • Get reports and analyse your data
Prices start from ░░░ per month
Book a demo
Learn more
or Download template as PDF

When issues happen in your quality management, a well-documented non-conformance report (NCR) is your first step toward resolution and prevention. This ISO 9001-compliant non-conformance report template allows you to document deviations systematically while meeting audit requirements.

ISO 9001 Clause 10.2 states that organizations need to assess whether actions are necessary to prevent nonconformities from happening again. The template goes over the entire process—from initial documentation to root cause analysis and implementation of corrective actions—so you can address both symptoms and underlying causes.

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Preview of the template
Page 1
Non-Conformance Details
Non-Conformance ID
Date of Occurrence
Detected by
Reported by
Non-Conformance Description
Detailed Description of Non-Conformance
Immediate Corrective Action
Immediate Corrective Action Taken
Responsible Person
Completion Date
Root Cause Analysis
Root Cause Identification
Contributing Factors
Corrective Action Plan
Corrective Actions to be Taken
Responsible Person(s)
Target Completion Date
Preventive Action Plan
Preventive Actions to be Taken
Responsible Person(s)
Target Completion Date
Verification and Closure
Effectiveness of Corrective/Preventive Actions
Verified by
Closure Date

Frequently asked questions

How do I determine if an issue qualifies as a non-conformance for ISO 9001 reporting?

A non-conformance is any deviation from requirements. Evaluate if the issue fails to meet customer specifications, internal procedures, or ISO 9001 requirements. If it impacts product quality, process effectiveness, or customer satisfaction, document it using this template to ensure proper resolution and prevent recurrence.

How long should I keep completed non-conformance reports?

ISO 9001 doesn’t specify exact retention periods, but best practice is keeping reports for at least three years or through your certification cycle. The completed templates serve as valuable evidence during audits and help demonstrate your commitment to continuous improvement. They also provide historical data for analyzing long-term quality trends.

What if I can’t determine the root cause of a non-conformance?

If initial analysis doesn’t reveal the root cause, document your investigation process in the template and consider assembling a cross-functional team. Sometimes causes are complex or require specialized expertise. The template provides structure for documenting complex investigations while ensuring the issue remains visible until properly resolved.

This template, developed by Lumiform employees, serves as a starting point for businesses using the Lumiform platform and is intended as a hypothetical example only. It does not replace professional advice. Companies should consult qualified professionals to assess the suitability and legality of using this template in their specific workplace or jurisdiction. Lumiform is not liable for any errors or omissions in this template or for any actions taken based on its content.